Customer Success Manager

(m/w/d), StoryBox GmbH, Munich

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Your Tasks

  • Good communication is our top priority
  • Strategic and operational support for our clients
  • User Enablement: You make sure that the users can and want to use StoryBox optimally
  • Onboarding, introduction and support of customers as well as holding customer workshops
  • Support and take over projects for the further development of the Customer Success Team
  • Derive customer needs into product requirements
  • Technical set-up of our clients’ accounts and development of various image and video elements
  • Maintenance and creation of content for the knowledge database (creation of videos)

Your Profile

  • You have a bachelor’s or master’s degree in media, communication, digital technologies, business administration, economics or comparable training
  • You have work experience in the following areas, e.g. Customer Success, Consulting, Marketing, Tech, Software
  • You have a technical affinity for mobile and smart software solutions
  • You are characterised by a high level of social competence and very good communication skills
  • You are proactive, work in a structured and independent manner
  • You bring a high degree of personal responsibility and the ability to work in a team
  • You speak fluent German and very good English

Your Benefits

  • The chance to accompany and shape our StoryBox Journey with us
  • Open, transparent and bureaucracy-free corporate culture
  • Develop yourself in an inspiring team of bright minds
  • A steep learning curve, take responsibility from day one
  • Highly motivated team with a lot of experience
  • Respectful “eye level” interaction and flat hierarchies
  • Lunch together in the park, table tennis, talks and much more.
  • An international, open and tolerant working environment
  • Cool, joint team events
  • Top location directly at the Theresienwiese Munich

Your Contact Person

Janina Ireland
Phone: +49 (089) 21544392

About StoryBox

StoryBox is a Munich-based start-up located directly at the Theresienwiese. We are changing the way companies communicate. With our solution, videos can be created and shared easily and quickly by a company’s employees. The application scenarios range from employer branding, social media, product communication, e to technical documentation. Our customers include well-known companies such as Allianz, Evonik, Ernst & Young, Fraunhofer Institut and DB Schenker.

You want to work in a modern start-up in the middle of Munich? Are you also motivated to revolutionise the way companies communicate together with your colleagues? Then we look forward to receiving your application at StoryBox.