Privacy Policy

I. Name and Address of the Person Responsible

The responsible person within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the member states as well as other data protection regulations is the:

StoryBox GmbH
August-Kühn-Str. 11
80339 Munich
Germany

II. Name and Address of the Data Protection Officer

Ben Rodrian
StoryBox GmbH
August-Kühn-Str. 11
80339 Munich
Germany

III. General Information on Data Processing

1. Scope of the processing of Personal Data
As a matter of principle, we only process personal data of our users insofar as this is necessary for the provision of a functional website as well as our contents and services. The processing of personal data of our users is regularly only carried out with the consent of the user. An exception applies in those cases in which obtaining prior consent is not possible for actual reasons and the processing of the data is permitted by legal regulations.

2. Legal Basis for the processing of Personal Data
Insofar as we obtain the consent of the data subject for processing operations of personal data, Art. 6 (1) lit. a DSGV O serves as the legal basis.

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) lit. b DSGVO serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.

Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, Art. 6 para. 1 lit. c DSGVO serves as the legal basis.

In the event that vital interests of the data subject or another natural person make it necessary to process personal data, Art. 6 (1) lit. d DSGVO serves as the legal basis.

If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) lit. f DSGVO serves as the legal basis for the processing.

3. Data Deletion and Storage Period
The personal data of the data subject shall be deleted or blocked as soon as the purpose of the storage no longer applies. Storage may also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the person responsible is subject. Data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a necessity for the continued storage of the data for the conclusion or fulfilment of a contract.

IV. Provision of the Website and Creation of Log Files

1. Description and Scope of Data Processing
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.
The following data is collected:

  •  Information about the browser type and version used
  • The operating system of the user
  • The user’s internet service provider
  • The IP address of the user (encrypted)
  • Date and time of access
  • Websites from which the user’s system accesses our website
  • Websites that are accessed by the user’s system via our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

2. Purpose of the Data Processing
The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session.

The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. These purposes are also our legitimate interest in data processing according to Art. 6 para. 1 lit. f DSGVO.

3. Duration of Storage, Possibility of Objection and Elimination
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

In the case of storage of data in log files, this is the case after 90 days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is no longer possible.

The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.

V. Use of Cookies

1. Description and Scope of Data Processing
Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user’s computer system. When a user calls up a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

We use the Borlabs cookie to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.

The Borlabs cookie stores whether the user has consented to the use of tracking measures (e.g. Google Analytics). This means that it is not necessary to obtain the user’s consent again when the user visits the site again.

We use cookies on our website that enable an analysis of the user’s surfing behaviour. These cookies are only used with the express consent of the user.

The following data can be transmitted in this way:

  • Entered search terms
  • Frequency of page views
  • Use of website functions

The user data collected in this way is pseudonymised by technical precautions. Therefore, it is no longer possible to assign the data to the calling user. The data is not stored together with other personal data of the users.

2. Legal Basis for Data Processing
We only use analysis cookies if you have consented to this. The legal basis for the use of analysis cookies after the user’s consent is Art. 6 para. 1 lit. a DSGVO.

3. Purpose of the Data Processing
Analysis cookies are used to improve the quality of our website and its content. Through the analysis cookies, we learn how the website is used and can thus constantly optimise our offer.

4. Duration of Storage, Possibility of Objection and Elimination
Cookies are stored on the user’s computer and transmitted to our site by the user. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent.

VI a. Web Analysis through Google Analytics

1. Description and Scope of Data Processing
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about the use of this website by the user is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

The IP address transmitted by the user’s browser as part of Google Analytics is not merged with other Google data. Our website uses Google Analytics with the extension “_anonymizeIp()”. This means that IP addresses are processed in abbreviated form, thus excluding the possibility of personal references. If the data collected about the user is related to a person, this is immediately excluded and the personal data is deleted immediately.

We use Google Optimize, a service provided by Google (“Google Optimize”). Google Optimize analyses the use of different variants of the website so that we are able to adapt the user experience to the behaviour of the website users. Google Optimize is a tool integrated into Google Analytics and uses cookies.

The IP address received in this way is anonymised immediately after processing. In exceptional cases, the full IP address is transmitted to a Google server in the USA and encrypted there. The transmitted IP address will not be merged with other data from Google. You can prevent the storage of cookies by setting your browser accordingly.

2. Legal Basis for Data Processing
We only use Google Analytics if you have consented to it. The legal basis for the processing of users’ personal data after consent is Art. 6 para. 1 lit. a DSGVO.

3. Purpose of the Data Processing
We use Google Analytics to analyse and regularly improve the use of our website. The statistics obtained enable us to improve our offer and make it more interesting for you as a user.

4. Duration of Storage, Possibility of Objection and Elimination
Cookies are not stored if you have not consented to this. You can also prevent the storage of cookies by setting your browser software accordingly and delete cookies subsequently even after you have given your consent; however, we would like to point out that in these cases you may not be able to use all the functions of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Third Party Provider Information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. User Terms: http://www.google.com/analytics/terms/de.html, Overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, and the privacy policy: http://www.google.de/intl/de/policies/privacy

VI b. Web Analytics through Hubspot

On this website, we use the service HubSpot for various purposes. HubSpot is a software company from the USA with a branch in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Telefon: +353 1 5187500.

Hubspot is an integrated software solution that covers various aspects of our online marketing. These include: Email marketing, social media publishing & reporting, contact management (e.g. user segmentation & CRM), landing pages and contact forms.

Our sign-up service allows visitors to our website to learn more about our company, download content and provide their contact information and other demographic information. This information, as well as our website content, is stored on servers operated by our software partner HubSpot. It may be used by us to contact visitors to our website and to determine which of our company’s services are of interest to them. All information we collect is subject to this privacy policy. We use all collected information exclusively to optimise our marketing measures.

As part of the optimisation of our marketing measures, the following data may be collected and processed via Hubspot:

  • Geographic position
  • Browser type
  • Navigation information
  • Referral-URL
  • Performance data
  • Information about how often the application is used
  • Mobile apps data
  • Login information for the HubSpot subscription service
  • Files displayed on site
  • Domain names
  • Pages viewed
  • Aggregate use
  • Operating system version
  • Internet service provider
  • IP address
  • Device identification
  • Duration of visit
  • Where the application was downloaded from
  • Operating system
  • Events that occur within the application
  • Access times
  • Clickstream data
  • Device model and version

In addition, we also use Hubspot to provide contact forms. Further information in this regard can be found in sub-section VIII of this data protection declaration.

The legal basis for the processing is your consent pursuant to Art. 6 (1) lit. a DSGVO. If you do not want Hubspot to collect and process the aforementioned data, you can refuse your consent or revoke it at any time with effect for the future.

The personal data shall be kept for as long as necessary to fulfil the purpose of the processing. The data shall be deleted as soon as they are no longer necessary to achieve the purpose.

Within the scope of processing via HubSpot, data may be transferred to the USA. The security of the transfer is ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a level of security that corresponds to that of the GDPR. If the standard contractual clauses are not sufficient to ensure an adequate level of security, your consent pursuant to Art. 49 (1) lit. a DSGVO may serve as the legal basis for the transfer to third countries. Please refer to subsection VIII Contact form and e-mail contact.

VI c. ReTargeting with LinkedIn

We use the retargeting tool as well as the conversion tracking of LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Irland (“LinkedIn”).

For this purpose, the LinkedIn Insight Tag is integrated on our website, which enables LinkedIn to collect statistical data about your visit and use of our website and to provide us with corresponding aggregated statistics on this basis.

In addition, the service is used to be able to show you interest-specific and relevant offers and recommendations after you have informed yourself about certain services, information and offers on the website. The relevant information is stored in a cookie. Further information on data processing can be found in LinkedIn’s privacy policy.

As a rule, the following data is collected and processed:

  • IP adress
  • Device information
  • Browser informationen
  • Referrer URL
  • Timestamp

The legal basis for the processing is your consent pursuant to Art. 6 (1) lit. a DSGVO. If you do not want the aforementioned data to be collected and processed via LinkedIn, you can refuse your consent or revoke it at any time with effect for the future.

The personal data shall be kept for as long as necessary to fulfil the purpose of the processing. The data shall be deleted as soon as they are no longer necessary to achieve the purpose.

Within the scope of processing via LinkedIn, data may be transferred to the USA and Singapore. The security of the transfer is regularly ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a level of security that corresponds to that of the GDPR. If the standard contractual clauses are not sufficient to establish an adequate level of security, consent is obtained from you in advance within the framework of the Usercentrics consent management system in accordance with Art. 49 (1) lit. a DSGVO.

VII. Integration of Google Maps

1. Description and Scope of Data Processing
We use the Google Maps service on this website.

By visiting the website, Google receives the information that the user has accessed the corresponding sub-page of our website. In addition, the data mentioned in section IV.1. of this declaration will be transmitted. This occurs regardless of whether Google provides a user account via which the user is logged in or whether no user account exists. If the user is logged in to Google, the data will be directly assigned to the user’s account. Google stores the user’s data as usage profiles and uses them for the purposes of advertising, market research and/or designing its website in line with requirements. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website.

2. Legal Basis of the Data Processing
We only use Google Maps if you have consented to this. The legal basis for the processing of users’ personal data after consent is Art. 6 para. 1 lit. a DSGVO.

3. Purpose of Data Processing
By using Google Maps, we can show you interactive maps directly on the website and thus enable you to use the map function conveniently.

4. Duration of Storage, Possibility of Objection and Elimination
If you do not wish to be associated with your Google profile, you must log out before activating the button. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

For more information on the purpose and scope of data collection and processing by the plug-in provider, please refer to the provider’s privacy policy. There you will also receive further information on your rights in this regard and setting options for protecting your privacy: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

VIII. Contact Form and Email Contact

1. Description and Scope of Data Processing
Our website contains a contact form that can be used for electronic contact. If a user makes use of this option, the data entered in the input mask is transmitted to us and stored. These data are:

  • First and last name*
  • Company
  • Phone
  • Email adress*

The data marked with * are mandatory.

For the processing of the data, your consent is assumed during the submission process and reference is made to this data protection declaration. Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user’s personal data transmitted with the e-mail will be stored.

We use the HubSpot service to make the forms available. For this purpose, we forward your data to HubSpot, which processes the data exclusively on our behalf. See HubSpot privacy policy.

Please note: If you contact us via contact forms, personal data may be transferred to service providers in third countries. These third countries do not have an adequate level of data protection. If the data is transferred to the USA, there is a risk that your data may be processed by US authorities for control and monitoring purposes without you possibly having any legal remedies. The security of the transfer is regularly safeguarded by so-called standard contractual clauses, which ensure that the processing of personal data is subject to a level of security that corresponds to that of the GDPR. If the standard contractual clauses or binding corporate rules are not sufficient to establish an adequate level of security, your acknowledgement of the data protection declaration in the context of the contact forms is deemed to be consent within the meaning of Article 49 (1) (a) of the GDPR, which justifies the transfer of data to insecure third countries.

2. Legal Basis for Data Processing
The legal basis for the processing of data is Art. 6 (1) lit. a DSGVO if the user has given his or her consent. The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f DSGVO. If the e-mail contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO.

3. Purpose of Data Processing
The processing of the personal data from the input mask serves us solely to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data.

4. Duration of Storage, Possibility of Objection and Elimination
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is usually the case when the respective conversation with the user has ended. The conversation is deemed to have ended when it is clear from the circumstances that the matter in question has been conclusively clarified. Any further storage only takes place if there is a legal basis for this. This may be the case, among other things, if the data is required to carry out pre-contractual measures or to fulfil a contract (Art. 6 para. 1 lit. b DSGVO).

The user has the option to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he or she can object to the storage of his or her personal data at any time. In such a case, the conversation cannot be continued.

A revocation of consent and an objection to storage can be directed to our data protection officer (Ben Rodrian) by e-mail. All personal data stored in the course of contacting us will be deleted in this case.

IX. Comment function

If you post a comment on our website, we will publish it in connection with your user name. In order to submit a comment, it is necessary to provide your user name and an e-mail address; further information is voluntary. The e-mail address will not be published. When you submit a comment, we store the IP address used at the time of submission for security reasons, in order to be able to defend ourselves against claims by third parties based on the comment or against the publication of illegal content. We can use the email address to contact you if a third party objects to your comment as illegal.

The legal basis for this data processing is Art. 6 lit. b and f DSGVO. We reserve the right to delete comments if they contain illegal content.

X. Newsletter

You can subscribe to a free newsletter on our website. The data you provide when registering for the newsletter will be transmitted to us. For the processing of your data, your consent is obtained during the registration process and reference is made to this data protection declaration.

We use the so-called double opt-in procedure to register for our newsletter. After registration, you will first receive an email in which you are asked to confirm that you wish to receive the newsletter. If no confirmation is received, your data will be automatically deleted after one month.

In addition to the data provided by you when registering for the newsletter, we store your IP address and the time of registration and confirmation. We need this data to be able to verify your registration.

Only your e-mail address is required for consent to the newsletter. Other details are optional and serve to address you personally, if you so wish. The legal basis for the storage and processing of the data is your consent pursuant to Art. 6 para. 1 lit. f. DSGVO.

You can revoke your consent at any time with effect for the future. You can do this by clicking on the unsubscribe link provided in the newsletter or by sending a message to the contact details given in the imprint.

The data required as proof of registration (e-mail address, IP address, registration & confirmation date) will only be stored for this purpose for six months. All other data will be deleted after deregistration.

If you subscribe to our newsletter, we can evaluate your user behaviour through so-called web beacons or tracking pixels. These are image files located on our website which consist of a pixel and are therefore not visible to the naked eye. These allow us to evaluate whether and how often our newsletter was opened.

In addition, we can track how often links contained in the newsletter were opened via intermediate forwarding. The legal basis for this is our interest in evaluating and optimising our newsletter in accordance with Art. 6 Para. 1 lit. f DSGVO.

You can object to the tracking by unsubscribing from the newsletter. In addition, you have the option of deactivating the display of images by default in your e-mail programme. In this case, tracking only takes place if you display the images.

XI. Rights of the person concerned

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

1. Right of information
You may request confirmation from the controller as to whether personal data concerning you is being processed by the controller. If such processing is taking place, you can request the following information from the controller:

  1. the purposes for which the personal data are processed;
  2. the categories of personal data which are processed;
  3. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
  4. the planned duration of the storage of the personal data relating to you or, if specific information on this is not possible, criteria for determining the storage duration;
  5. the existence of a right to rectify or erase personal data concerning you, a right to have processing restricted by the controller or a right to object to such processing;
  6. the existence of a right of appeal to a supervisory authority;
  7. any available information on the origin of the data if the personal data are not collected from the data subject;
  8. the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information on whether personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 of the GDPR in connection with the transfer.

2. Right of Correction
You have a right of rectification and/or completion vis-à-vis the controller if the personal data processed concerning you are inaccurate or incomplete. The controller shall carry out the rectification without undue delay.

3. Right to Restrict Processing
You may request the restriction of the processing of personal data concerning you under the following conditions:

  1. if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
  2. the processing is unlawful and you refuse to erase the personal data and instead request the restriction of the use of the personal data;
  3. the controller no longer needs the personal data for the purposes of processing, but you need it for the assertion, exercise or defence of legal claims, or
  4. if you have objected to the processing pursuant to Art. 21 (1) DSGVO and it has not yet been determined whether the legitimate grounds of the controller outweigh your grounds.

Where the processing of personal data relating to you has been restricted, those data may be processed, with the exception of their storage, only with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. Right to Erasure
a) Cancellation Obligation
You may request the controller to erase the personal data concerning you without delay and the controller is obliged to erase this data without delay if one of the following reasons applies:

  1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent on which the processing was based pursuant to Art. 6 (1) a or Art. 9 (2) a DSGVO and there is no other legal basis for the processing.
  3. You object to the processing pursuant to Art. 21 (1) DSGVO and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) DSGVO.
  4. The personal data concerning you has been processed unlawfully.
  5. The deletion of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
  6. The personal data concerning you was collected in relation to information society services offered pursuant to Art. 8(1) DSGVO.

b) Information to Third Parties
If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) of the GDPR, it shall take reasonable steps, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers which process the personal data that you, as the data subject, have requested that they erase all links to, or copies or replications of, that personal data.

c) Exclusions
The right to erasure does not exist insofar as the processing is necessary

  1. to exercise the right to freedom of expression and information;
  2. for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  3. for reasons of public interest in the area of public health pursuant to Art. 9(2)(h) and (i) and Art. 9(3) DSGVO;
  4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Article 89(1) of the GDPR, where the right referred to in Section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or
  5. for the assertion, exercise or defence of legal claims.

5. Right of Information
If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right against the controller to be informed about these recipients.

6. Right of Data Portability
You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data has been provided, provided that

  1. the processing is based on consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO or on a contract pursuant to Art. 6 para. 1 lit. b DSGVO and
  2. the processing is carried out with the aid of automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transferred directly from one controller to another controller, insofar as this is technically feasible. This must not affect the freedoms and rights of other persons.

The right to data portability shall not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right of Objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6(1)(e) or (f) DSGVO; this also applies to profiling based on these provisions.

The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications.

8. Right to Revoke the Declaration of Consent under Data Protection Law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

9. Automated Decision in individual Cases including Profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

  1. is necessary for the conclusion or performance of a contract between you and the responsible person,
  2. is authorised by legislation of the Union or the Member States to which the controller is subject and that legislation contains adequate measures to safeguard your rights and freedoms and your legitimate interests, or
  3. is done with your express consent.

However, these decisions must not be based on special categories of personal data pursuant to Article 9(1) of the GDPR, unless Article 9(2)(a) or (g) of the GDPR applies and appropriate measures have been taken to protect the rights and freedoms and your legitimate interests.

With regard to the cases referred to in (1) and (3), the controller shall take reasonable steps to safeguard the rights and freedoms of, and your legitimate interests, including at least the right to obtain the intervention of a person on the part of the controller, to express his or her point of view and to contest the decision.

10. Right to Complain to a Supervisory Authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.